Support
Frequently asked questions
Everything you need to know before you register, plus how VGS handles your reports and data.
Getting Started
VGS is built for everyday citizens who want a faster, more direct way to report emergencies and reach a monitored command center, anywhere in our coverage area.
Download the app, enter your phone number for verification, complete your profile, and grant location and notification permissions. The full walkthrough is on the Download page.
Yes. Creating a VGS account is free, and emergency SOS reporting is unlimited and free on every plan, including the free Basic plan. Paid plans add extras like priority dispatch and family protection — see Pricing for details.
Using the App
No. VGS supplements local emergency response by speeding up reporting and dispatch. For life-threatening emergencies, always contact your local emergency number first.
Security threats, medical emergencies, fire and hazards, road accidents, suspicious activity, and domestic safety incidents. You can select a category or use the general SOS button for anything urgent.
Verified reports are typically routed to a responder within minutes, depending on responder availability and coverage in your area.
Yes. Once submitted, you'll see live status updates in the app — from verification, to dispatch, to responder arrival.
Safety & Privacy
Report content and location data are encrypted in transit and only made visible to the dispatcher and responder handling your case. See our Privacy Policy for full details.
Your live location is only shared during an active report, and only with the dispatcher and the responder assigned to your incident.
Every responder on the VGS network is identity-verified and onboarded through the command center before they can receive dispatches.
For Responders
Submit an application via the Contact page. Our team reviews credentials and coordinates onboarding directly.
You'll get an instant alert in the VGS Responder app with the incident location and details, plus turn-by-turn navigation to the scene.
Account & Support
Reach our support team via the Contact page or email support@vigiscope.com.
Yes, at any time from your in-app profile settings, or by contacting support directly.
Still have questions?
Our support team is ready to help.